FAQs

Please reach us at Customerservice@uniquetunic.com  if you cannot find an answer to your question.

CAN I CHANGE OR CANCEL MY ONLINE ORDER?

As much as we would love to help, it is not logistically possible to change or cancel an order once it has processed through checkout.

This means that no further changes can be made to your order once processed including and not limited to: removing and/or adding items to your order, combining orders or cancelling your order.

HOW LONG WILL IT TAKE TO RECEIVE MY ONLINE ORDER?

Estimate time of delivery depends of the shipping method you choose and destination country at the process of checkout 

HOW MUCH WILL SHIPPING COST?

Shipping fee depends of the shipping method you choose and destination country at the process of checkout

I THINK MY ORDER IS FAULTY!

If you think you have a faulty or incorrect item, please contact us as soon as possible with some images of the concern and quote your order number.

Contact our friendly customer care for personalised support

DO YOU OFFER REFUNDS? 

We are GLADLY ACCEPT EXCHANGE AND RETURN WITHIN 14 DAYS. You can read our return policy

DO YOU OFFER ONLINE EXCHANGES?

Currently, we are not able to offer exchanges TO YOUR ONLINE PURCHASE, so if you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per returns policy above

DO I NEED TO PAY CUSTOMS FEES, IMPORT DUTIES AND TAXES?

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties/taxes on goods vary widely depending on the product value and the country your order is being delivered to. We will include a commercial invoice declaring the full dollar value paid on international shipments. If you refuse a shipment from Unique Tunic, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. 

WHERE ARE YOU LOCATED?

Our STORE located in India, GOA