FAQ

Please reach out to us at Customerservice@uniquetunic.com  if you cannot find the answer to your question.

CAN I CHANGE OR CANCEL MY ONLINE ORDER?

As much as we would love to help, it is not logistically possible to change or cancel an order once it has been processed.

This means that no further changes can be made to your order once processed including and not limited to: removing and/or adding items to your order, combining orders or cancelling your order.

HOW LONG WILL IT TAKE TO RECEIVE MY ONLINE ORDER?

Estimated time of delivery depends of the shipping method you choose and the destination country.

HOW MUCH WILL SHIPPING COST?

Shipping fee depends of the shipping method you choose and destination country and can be seen at checkout.

I THINK MY ORDER IS FAULTY!

If you think you have a faulty or incorrect item, please contact us as soon as possible with some images of the item and number of your order.

Contact our Customer care for personalised support.

DO YOU OFFER REFUNDS? 

We gladly accept returns & ofer refunds within 14 days of your purchase. You can read our Return policy here.

DO YOU OFFER ONLINE EXCHANGES?

Currently, we are not able to offer exchanges on your online purchases, so if you like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per the Returns policy above.

DO I NEED TO PAY CUSTOMS FEES, IMPORT DUTIES AND TAXES?

Import duties and taxes are not included in the item price or shipping cost. These charges are the responsibility of the customer and will be collected from you by the carrier. Duties/taxes on goods vary widely depending on the product value and the country your order is being delivered to. We will include a commercial invoice declaring the full USD value paid in international shipments.

If you refuse a shipment from Unique Tunic, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. 

WHERE ARE YOU LOCATED?

Our STORE is located in Goa, India.